Regulation
-
1. Regulatory framework
Lotoquebeo is operated under the authority of __ORG__, the official public gaming operator established by the Government of Québec, as the official online gaming platform for eligible residents of Québec.
Gaming activities in Canada are governed by the Criminal Code of Canada and administered by each province. In Québec, __ORG__ is authorized to organize and operate lottery and gaming activities under the Act respecting the Société des loteries du Québec (CQLR, c. S-13.1). Gaming activities are also subject to other applicable provincial legislation, including consumer protection, privacy and anti-money-laundering requirements.
Our games, operational procedures, player protection measures and responsible gambling policies are designed to comply with the legislative framework applicable in Québec and Canada. -
2. Legal authority
__ORG__ is a public corporation established by the Government of Québec to conduct and administer lottery and gaming activities permitted under Québec law.
Lotoquebeo operates under the authority of __ORG__ and provides online access to eligible gaming products for residents of Québec.
Our operations are conducted in accordance with the legal framework governing gaming in Québec. This includes maintaining fair games, protecting players, safeguarding personal information, implementing responsible gambling measures and complying with applicable federal and provincial legislation. -
3. Age and location requirements
Participation is limited to individuals who are at least 18 years of age and physically located in Québec, Canada at the time of play.
We verify player identity and age during registration using reliable verification methods and may request additional documentation before processing withdrawals or awarding prizes.
Providing inaccurate information regarding identity, age or place of residence may result in account suspension or closure, cancellation of participation and withholding of prizes where permitted by applicable law.
Accounts belonging to persons under the legal gambling age are closed immediately once identified. -
4. Game integrity
Lottery draws and instant games are conducted using independently tested draw systems and certified random number generators (RNGs) where applicable.
Game rules, prize structures, odds and eligibility requirements are published for every game. Official draw records and transaction logs are securely retained for audit purposes.
Where an operational or technical error affects a game, __ORG__ reserves the right to correct the error and determine the outcome in accordance with the published game rules and applicable legislation. -
5. Protection of player funds
Player balances are maintained using financial controls designed to protect player funds.
Withdrawals are processed after standard security and identity verification procedures have been completed. Where additional verification is required to comply with legal obligations, processing times may be extended until those checks have been completed.
Financial records are maintained in accordance with applicable accounting and regulatory requirements. -
6. Advertising standards
Marketing and promotional activities comply with the standards applicable to gaming in Québec.
Advertising is never intended for persons under the legal gambling age and must not suggest that gambling represents a financial investment or a guaranteed source of income.
Responsible gambling information and the minimum age requirement are displayed throughout the website.
Players may opt out of promotional communications at any time through their account settings. -
7. Responsible gambling
Responsible gambling forms an essential part of our operations.
Players have access to responsible gambling tools, including:
• deposit limits;
• session reminders;
• temporary account breaks;
• voluntary self-exclusion;
• information about professional support services.
Resources for assistance, including Jeu : aide et référence (1-800-461-0140), are available throughout the website.
Further information is available in the Responsible Gambling section. -
8. Anti-money laundering
We maintain policies and procedures designed to comply with Canadian anti-money-laundering and counter-terrorist financing legislation.
These measures include:
• customer identification;
• identity verification;
• transaction monitoring;
• record keeping;
• reporting where required by applicable law.
Additional documentation may be requested before an account can continue to operate or before withdrawals are completed. -
9. Privacy and information security
Personal information is collected, used and protected in accordance with our Privacy Policy and applicable Québec privacy legislation, including the Act respecting the protection of personal information in the private sector (Law 25).
The platform uses encrypted communications, access controls, monitoring systems, audit logs and security procedures designed to protect player information and maintain the integrity of gaming operations. -
10. Complaints
Players who require assistance or wish to submit a complaint should first contact Customer Support through the Contact page.
Where a complaint cannot be resolved immediately, it will be reviewed through our internal complaint handling process. A written response explaining the outcome will be provided where appropriate.
Nothing in this process limits any rights available under Québec consumer protection legislation. -
11. Reporting concerns
Reports concerning underage gambling, account misuse, suspected fraud, technical issues or any matter affecting game integrity may be submitted confidentially through Customer Support.
All reports are reviewed in accordance with our internal compliance procedures.
Where required by applicable law, significant incidents may be reported to the appropriate governmental authority.
Nothing in this Regulation limits any rights available under the laws of Québec or Canada.