Questions at the counter
Straight answers about your account, the games, your balance, your limits and getting help.
Your account
How do I open an account?
Click Sign up, enter your email and a password, then your name, date of birth, address and province. Accept the required consents and complete the short verification. You must be of legal gambling age in your province.
How old do I have to be?
In Québec, you must be 18 or older. Elsewhere, the legal age is 18 or 19 depending on the province, and you must be located within the permitted territory. We verify your age at sign-up and may check it again at any time.
Can I have more than one account?
No. It's one account per person, in your own real name. Holding several accounts goes against our Terms and may lead to suspension.
I forgot my password.
Use the “Forgot password?” link on the log-in page, or write to our support team. For your security, we may ask you to confirm your identity before restoring access.
How do I close my account?
Contact support and we'll close your account; any verified balance is returned to you after the usual checks. If you'd rather take a temporary break, self-exclusion in your account may suit you better.
Tickets and draws
How do I play a draw game?
Open a game, tick your numbers or take a Quick Pick, choose how many lines to play and confirm. The cost is the price per line times the number of lines. Your ticket is saved in your account and compared with the draw.
What is Quick Pick?
Quick Pick fills a line with random numbers for you, in an instant. You can mix Quick Pick lines with lines you chose yourself.
When are the draws and results?
Each game shows its draw schedule on its card, on its page and on the board. Results come from certified systems, print on the receipt right after each draw and are saved in your account.
How do instant tickets work?
Instant tickets settle right away: buy a ticket, tear it open on screen, and any prize is credited to your balance immediately. Each instant ticket shows its price and chance of winning.
What are my odds of winning?
Every game page lists its prize levels and overall odds. Odds describe long-run averages and never guarantee a win on any one ticket — chance has no memory, so past results don't change the next one.
Balance and prizes
How do I add funds?
Add funds with an approved payment method registered in your own name. The payment logos in the footer show which methods are accepted. We never extend credit for play.
How are prizes paid?
Prizes are credited to your balance once results are validated. Smaller prizes are automatic; larger prizes may need a quick identity check first, and some follow procedures set with the regulator.
How do I withdraw?
Request a withdrawal to a verified payment method in your name. For your protection, withdrawals may be subject to identity verification, limits and a security review.
Why do you ask for documents?
Know-your-customer (KYC) and anti-money-laundering (AML) rules require us to verify identity, age, address and source of funds. It keeps play safe and compliant, and it protects your account.
Responsible gambling
How do I set limits?
Open your account, “My limits” section: set a daily spending limit and a daily time limit. Changes apply right away, and play stops once the day's spending limit is reached.
How do I take a break or self-exclude?
From your account, you can take a break or self-exclude for 24 hours, 7 days, 30 days or six months. While self-excluded, you can't play and promotional messages are paused. You can also join your province's self-exclusion program.
Where can I get help with gambling?
Free, confidential help is available 24/7 through the provincial helpline shown at the bottom of every page. You can also talk to your doctor or a local support service, and the helpline is there for family members too.
How do you protect minors?
You must be of legal age to sign up, and we verify it. If you share a device, use a password and parental controls, and never let a minor play on your account.
Security and technical
Is my information safe?
We protect your data with encryption in transit, access controls and monitoring, and we handle personal information under Canadian privacy law (PIPEDA) and Québec's Law 25. Our Privacy Policy has the details.
How do I keep my account secure?
Use a strong, unique password, keep your credentials to yourself and log out on shared devices. Let us know right away if you suspect someone else has accessed your account.
The site isn't loading properly.
Try refreshing the page, clearing your browser cache or using an up-to-date browser. If it keeps happening, contact support with your device and browser details and we'll sort it out.
Which languages are available?
The whole site is available in French and English. Use the language button at the top of any page to switch at any time.